Effective date: October 15, 2026
These terms govern your use of the Houston Clean Team website and requests for cleaning referrals and related services. By using our website or arranging services through us, you agree to these terms. Any specific terms provided and agreed to when booking also apply. Nothing here limits rights that cannot be waived under applicable law.
1. Our role
Houston Clean Team is not the employer of the house cleaner referred to you. We refer highly vetted cleaners in the area to our customers.
We help customers request quotes and coordinate cleaning referrals in Houston and nearby communities. Service availability depends on your location, scheduling, and the work requested. These terms do not replace any separate agreement you make with a referred cleaner.
2. Quotes and bookings
Submitting a quote request does not confirm an appointment. A booking is confirmed only when the service details and appointment have been agreed to. Please provide accurate information about your home’s size, condition, and cleaning needs. Quotes are based on the information provided; changes to the scope or condition may require a revised price, which will be communicated for your approval before additional work is performed.
3. Service scope
The selected service, our published cleaning checklist, and any agreed booking details determine what is included. Add-ons or work outside that scope must be agreed to separately. Results may vary with the condition of surfaces and materials; cleaning may not remove permanent stains, damage, or wear.
Unsafe work, hazardous materials, or tasks requiring specialized equipment or licensing are not included unless expressly agreed to and safely accommodated. A cleaner may decline or stop work if conditions are unsafe.
4. Access and customer responsibilities
Please arrange reliable access at the scheduled time, provide necessary instructions, and ensure the property is reasonably safe. Secure pets, valuables, and fragile items, and disclose known hazards, delicate surfaces, or special care requirements before the appointment. Working utilities and access to the areas to be cleaned should be available. Do not provide access codes or keys unless needed for your service.
5. Pricing, payment, and offers
Your confirmed quote or booking details will state the price, payment arrangements, and any applicable taxes or charges. Any deposit, cancellation fee, or other special charge must be disclosed before you agree to the booking; these terms do not create an undisclosed fee. Promotional offers are subject to the eligibility and conditions stated with the offer and do not change an already confirmed booking unless agreed.
6. Cancellations and schedule changes
Contact us as soon as possible if you need to cancel, reschedule, or change access arrangements. Any cancellation or rescheduling conditions provided and agreed to at booking will apply. Appointment times may be affected by traffic, weather, or other circumstances beyond reasonable control. We will communicate necessary changes and work with you to arrange an alternative.
7. Satisfaction and concerns
If you are not satisfied with your cleaning, notify us within 24 hours so we can arrange a return visit to address the missed cleaning at no extra cost, consistent with our satisfaction guarantee. Please identify the affected areas and allow reasonable access for the follow-up visit. This guarantee covers the agreed cleaning scope, not new work or permanent damage or wear.
Please report any suspected damage or missing property promptly, with relevant details, so the concern can be reviewed with the referred cleaner. Nothing in this section removes any rights or remedies available under applicable law.
8. Website use and third-party services
Use our website only for lawful purposes. Do not misuse forms, submit misleading requests, attempt unauthorized access, or interfere with the website. Website text, branding, and images may not be copied or commercially reused without permission from the relevant rights holder, except as permitted by law.
Third-party forms, maps, and linked websites are subject to their own terms and privacy policies. We do not control their availability or content. We aim to keep our website accurate but cannot guarantee uninterrupted access or that all information is always free of errors.
9. Responsibility and applicable law
Each party remains responsible for its own actions and obligations under applicable law. To the extent permitted by law, Houston Clean Team is not responsible for indirect or consequential losses arising from use of the website. This does not exclude liability that cannot legally be excluded, including liability for fraud, gross negligence, or willful misconduct.
These terms are governed by Texas law, subject to any mandatory protections that apply to you. Please contact us first about a dispute so we can try to resolve it. If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law.
10. Updates and contact
We may update these terms by posting a revised version with a new effective date. Changes apply prospectively and do not alter an existing confirmed booking without agreement or as required by law.
Questions? Contact Houston Clean Team at info@cleanteamhouston.com or +1 713-564-7039. Information you provide is handled as described in our Privacy Policy.